FAQ

How do I make an account in Sonar.com.bd?  Rate it


First, you have to click on the 'SIGN IN" link on the top. If you are a customer, please click on the 'SIGN UP NOW' customer link and fill the required options. If you are a merchant and want to sell something, we advice you to make a merchant account. After creating a customer or merchant account, you will be able to buy or sell through our website! Thank you!

How do I pay?  Rate it

We offer cash on delivery service, but if you want you could also pay via Bkash as well.

How do I know when my order is here?  Rate it

A courier will call you as soon as they are at your house to let you know about your delivery.

What about the prices?  Rate it

Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know. 

How do you deliver?  Rate it

We use our own courier provider to deliver. Our goal is to deliver the products to your place on time. 

What about quality?  Rate it

We try our best to source the best quality items for you but if you are dissatisfied, you may call us at +8801714161001 at let us know about any inquiries or complaints that you may have for us.

How are you sourcing your products?  Rate it

We have deals with whole-sellers, manufacturers and importers. We only sell authentic products. 

Should I tip the delivery courier?  Rate it

Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.

Can I order over the phone?  Rate it

Absolutely! you can call us at +8801714161001

My order is wrong. What do I do?  Rate it

Please Immediately call +8801714161001 and let us know the problem. We would like to hear any inquiries that you have for us. 
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www.sonar.com.bd owned and operated by Sonar International Ltd. 2 Bir Uttam A K Khandar Road (1st. Floor), Mohakhali C/A, Dhaka-1212, Bangladesh Phone: +8801714161001 © Copyright 2020, Sonar International Ltd., all rights reserved.